Refund Policy
This page explains, in plain language, when money paid to NameSale is returned. It describes what we actually do — it does not promise timelines or outcomes we cannot control.
If we cannot deliver the domain
If we capture a payment and then cannot supply or transfer the purchased domain — for example because the name turns out to be unavailable or the transfer cannot be completed from our side — the amount you paid for that undelivered domain is returned to the original payment method after review. Processing time depends on the payment provider that handled the original transaction.
Completed transfers are generally final
Once a domain has been transferred into your account or registrar, the transaction is generally final, because domain transfers cannot be reversed. If you believe a completed transfer was incorrect, contact us and we will review the specific case.
Duplicate or incorrect charges
Report duplicate charges, incorrect amounts or payments you do not recognise promptly at contact@namesale.store , including the payment reference. Verified billing errors are corrected and returned to the original payment method.
Everything else
Requests that do not fall into the categories above are reviewed case by case. We look at the payment record, the listing state at the time of purchase and the transfer history before deciding. We will always tell you the outcome and the reason for it.
How to raise a request
Email contact@namesale.store or use the contact form with your order reference, the domain name and a short description of the issue. Including the payment reference helps us resolve it faster.
Common questions
When is a payment returned?
If NameSale captures a payment but cannot supply or transfer the purchased domain, the amount paid for that undelivered domain is returned to the original payment method after review.
Can I get a refund after the domain has been transferred to me?
Generally no. Domain transfers are irreversible once completed, so a successfully transferred domain is final. If something about the transfer is wrong, contact us and we will review the case.
How long does a return take?
Processing time depends on the payment provider used for the original transaction. We do not control provider timelines and do not promise a fixed number of days.
I was charged twice or charged the wrong amount.
Report duplicate or incorrect charges to contact@namesale.store as soon as you notice them, including the payment reference. We will investigate and correct verified errors.